A large organization conducted a training evaluation survey and needed to quickly make sense of the key themes in the open-ended responses to several questions. By using a combination of advanced coding software and trained live-coders, Critical Metrics was able to code thousands of comments in a relatively short amount of time.
The survey had been administered both before and after the administration of training, which allowed for a comparison of comment themes over time. Analysis of the comments brought to light improvements in training that had been made, underscored problem areas that still needed to be addressed, and revealed new themes.
Critical Metrics reported findings for the overall organization, and provided a breakdown by organizational division and as well as employee position. This gave the organization insight into the themes for the overall organization as well as by key positions and divisions, thus facilitating potential interventions to future training efforts at global and local level.
Armed with the new information and insight, the company was better prepared to organize an improved training program for employees for the coming year.
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